If you have never heard of Entegra Coach, you are not the only one. Entegra is fairly new in the RV realm. It’s predecessor was Travel Supreme and since 2008 Entegra Coach became a member of the Jayco, Inc. Entegra makes three models of luxury Class A diesel motorhomes – the Aspire, Anthem, and Cornerstone – with just over 2,200 units sold. We feel the quality, warranty, and customer care that Entegra produces are the reasons they have become a fast climber in the Class A diesel market. Pretty sure you will be seeing a lot more of these parked next to you.
In our experience, RV service has rarely been an easy pleasant experience and we were very much hoping that Entegra’s focus on customer service would be a positive experience. What we really liked about the Entegra service process was that we were assigned an appointment date (albeit you have to book far in advance) and service representative (Owen Brown, in our case) that would coordinate the work being done and act as the liaison between the service technicians and us. Let me back up….what we really liked were the FRIENDLY professional people in the service department.
Three weeks prior to our visit we were asked to complete a form outlining the problems we were having and service needs. In our case, the punch list included 20 or so items that included things like the convection oven not working, two shade motors not working, a door latch needed to be painted, awning needed adjustment, instrument panel needed to be refastened, and a faulty check valve in the water pump. During that three-week time period we had great email communication and follow-up with Owen and had to add a couple of more minor items. A few days prior to our appointment date, there was a final email/call to make sure all items were on the list.
|Our awesome service advisor, Owen.|
Entegra is located in Elkhart County, Indiana - the hub of RV manufacturing and Amish Country – which means there is lots to see and do and eat. Our days passed quickly with tours of Newmar and Jayco RV’s, visiting the Amish Mennonite information center, eating delicious Amish food (including numerous cheese factories), shopping, and making a pilgrimage to the RV Hall of Fame. More on all that in the next post.
One morning we were treated to a hot breakfast cooked by the Entegra staff. This informal gathering allows you to meet other owners as well as some of the Entegra Customer Service staff. Joyce Skinner provided us with an update on Entegra happenings and a chance to ask questions or voice complaints. After breakfast, it was off to the newly expanded factory for a tour where we saw the 2016’s being rolled off the line. Sorry, no pictures inside the factory were allowed.
|All finished and just waiting for paint.|
Factory tours are a great way to really get to know your RV. Here you can follow the build procedure from when the naked chassis comes on line to when the walls are put on to when it gets the final polish and drives out of the production facility. Entegra made some drastic exterior changes to the front and rear caps of the 2016 models that give it a stylish updated look that we love.
With the increasing sales of Entegra motorhomes the service department realized the need to keep up with the number of coaches on the road and added nine new service bays. Another great addition is the service bay dedicated to Spartan Chassis issues. We were able to get a full alignment at Entegra rather than driving 100 miles north to the Spartan facility. Entegra advertises that they have “The Quietest Riding, Best Handling Coach on the Market Today. Period.” So when we said ours was all over the road and a tough cookie to handle they ran the alignment, adjusted it properly and fixed our handling issues.
Our experience at Entegra overall was very positive and they are great to work with. A big “Thank You” to Owen, Joyce, and all the technical support and service staff that has helped us work through our repair issues. It is so nice that you can make a reservation for your appointment and that they are ready to go with all of your repair issues when you arrive. The idea is to get you out of there within the week or early. Our list was, for the most part, taken care of including the items we added after the initial list. The one item that was not properly fixed was a water pump issue we were having. Entegra replaced a valve but the problem ended up being in the water pump. That is where our mechanically capable friend Rob (of My Quantum Discovery Blog) replaced our water pump and finally fixed the problem. Entegra had given him a new water pump to bring to us and we arranged a meet-up. Hey Entegra, you might owe Rob a hat or jacket or just put him on the payroll as your mobile repair guy. Thanks again Rob!
Before we left Entegra we scheduled another appointment for the spring. Why not?!